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Mallett's Home Hardware Loyalty Programme Privacy Policy


  1. What information will we use?
  2. How will your information be used?
  3. When we can use your information
  4. The period for which we will keep your information
  5. Who will we share your information with?
  6. Your choices and rights
  7. Who we are


1. What information will we use?

By participating in the Mallett’s Home Hardware Loyalty Card programme (the “Programme”), we will collect and use information about you. This information includes your registration details, information about the use of your Programme account and shopping.


2. How will your information be used?

We may use your information to:

  • operate the Programme, for example to enable you to collect and redeem Points, provide other programme-related services and ensure that the applicable terms and conditions are observed;

  • analyse how you use the Programme and our marketing channels such as our website.

  • assess the effectiveness of our marketing activities.

  • understand your behaviour based on the information available to us and to send or show you information, offers, and surveys for the products or services which we believe are most likely to interest you.


3. When we can use your information

We collect and use your information in the following situations:

  • where our use of your information is for the purposes of our legitimate interests and we have made sure that your information, and your rights in relation to that information, are protected. For example, we may rely on this legal basis if we and use your information to understand and improve our products or services, to help find out what information, products and services are most likely to interest you, to send or show you information and offers, to ensure that the Programme and its related services are delivered and used in accordance with the law and the terms and conditions that apply to them;

  • where we believe it is necessary to use your information to comply with a legal obligation to which we are subject; and

  • where we have your consent, use your information for marketing to you by email, text message and other methods of electronic communication from time to time in accordance with your data choices.

  • Where we rely on consent to use your information, you have the right to withdraw that consent at any time. Please see the 'Your choices and rights' section of this policy for more details.


4. The period for which we will keep your information.

We will keep your information for as long as is necessary for us to fulfil the purposes that we describe in this policy. As a general rule, however, we will keep:

  • the information you provide when you register with the Programme, together with any updates you make to that information, for the duration of your membership with the Programme;

  • the information that we collect about you and your use of the Programme (including, for example, where you earn and redeem Points) for the duration of your membership with the Programme or, in some cases less time, based on the reason for holding such information and whether such information remains current.

If you do not earn or redeem Points for a period of 12 months we may in accordance with the Collector Rules, deem you to b inactive and suspend or close your account. Your information will be kept and securely stored anonymously for a further period of 12 months after you are deemed to be inactive, following which we will ensure that your personal data is no longer retained.


5. Who will we share your information with?

We may share your information within the Home Hardware Group:

  • any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and

  • any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your information uses it in a manner that is consistent with this policy.

We promise we'll never share your details with anyone else

6.  Your choices and rights

You have a number of rights in relation to your information and can make a number of choices about how we collect and use it. For example, you can decide not to receive marketing material from us, tell us how you want to receive marketing communications from us, and object to some of the ways in which we use your information:

Note that some of the choices or changes you make may impact our ability to maintain your account or provide you with Points or Rewards (for which you can exchange Points collected), and your account may need to be closed. We will notify you if such action is necessary.

  • access and update the contact and personal details we hold about you;

  • view your Points statement and Programme account transaction history;

  • opt-out of receiving marketing communications to your device and/or by telephone including calls to your mobile or other number, SMS, and email from us;

  • opt-out of receiving postal marketing communications from us and companies participating in the Programme;

  • find out how to opt out if you do not want your information to be shared (in the form of cookies or similar technologies) with third party websites that we may work with from time to time so that those third-party websites can show you adverts or offers that may interest you online.

You can contact us using the details below to:

  • ask that we update, complete or correct your information if you are unable to do so in the 'Manage Account' section of our website;

  • ask that we erase or restrict our use of your information;

  • object to our using your information in certain circumstances – for example, to see how you use the Programme.

If you are concerned about how your information is used, please contact us at FAO Data Protection Officer, Mallett’s Home Hardware, 6-7 Victoria Square, Truro, Cornwall TR1 2RT. Alternatively you have a right to complain to the Information Commissioner's Office.


7. Who we are

We are Mallett & Son Limited, a company registered in England under number 116580. Our registered office is at Upcott Avenue, Pottington Business Park, Barnstaple, Devon, EX31 1NZ. We are the Data Controller, by the Home Hardware Group. Get in touch by contacting the Data Protection Officer in writing at the above address, or you can contact us on 01872 274441 to raise any questions or concerns.


Mallett & Son Limited Security and Privacy


Mallett & Son Limited (trading as Mallett’s Home Hardware) (We) are committed to protecting and respecting your privacy.


This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

Information we collect from you


We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, search for a product, place an order on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number, a password chosen by you and financial and credit card information.

  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and any phone number used to call our customer service number.

  • Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, credit reference agencies). We may receive information about you from them.


Uses made of the information


We use information held about you in the following ways:

Information you give to us. We will use this information: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

to provide you, with information about goods or services we feel may interest you. If at any stage you no longer wish us to use your data in this way, please advise us by ticking the ‘Unsubscribe’ box on our electronic communication;

to notify you about changes to our service;

to ensure that content from our site is presented in the most effective manner for you and for your computer. 


Information we collect about you. We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).


Disclosure of your information


You agree that we have the right to share your personal information with:

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

If Mallett & Son Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Mallett & Son Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Where we store your personal data


All information you provide to us is stored either on our secure servers or, in the case of financial and credit card information, on secure servers hosted by third party suppliers who have warranted to us that they are compliant with all applicable Data Protection legislation. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Your rights


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Access to information


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.


Changes to our privacy policy


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Data Protection Responsibility


Mallett & Son Limited (Trading as Mallett’s Home Hardware) accepts responsibility as Data Controller for all information collected via this website.


Mallett & Son Limited is committed to protecting the privacy and security of your personal data. Until and including 24th May 2018 Data Protection Laws are set out in the Data Protection Act 1998. With effect from 25th of May 2018 data protection laws will be governed by the General Data Protection Regulation and relevant UK legislation.

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